Today, your customers pick a channel of their choice to reach out to you at an hour that suits their schedule. They are reading and responding to your emails, filing tickets, visiting your website and community, and calling your phone number depending on their need. …With OnePgr, you can centralize the customer communication with a platform that aggregates all your information for one customer or account on one page and lets you communicate more effectively. This approach provides the following benefits:
Team-enables your communication
Personalizes the customer's context
Deflects the lower-priority calls to lower cost channels
Enables you to escalate to the right team or channel as needed.
Below, we show a list of building blocks in the left column and service and support specific apps on the row. You can learn more about each functionality or app by clicking it.
OnePgr for Technical Support & Customer Service
Resolve Support Issues Faster with Video Meetings
OnePgr platform allows you to run your meetings in your browser where you can hold video calls, share your screen, chat live, among other things. In addition, you can move your business forward by making calls from the page, sending text messages, drawing on whiteboard, or sending documents for E-Signatures. All items shared such as documents, live chat messages, bookmarks and meeting recordings live on the page forever.
Video Recording in Browser
Picture is worth a thousand words. How about a video message? Personalized video message to a prospect, Key points in a customer contract, steps to replicate a product defect, or how to get started guide, are some of the reasons you might want to consider using the video messaging feature.
Additional capabilities allow you to personalize the email with an animated image or homepage of your prospect's home page when sending an intro email to your prospects. Unlike Youtube or Video, you are able to see which recipient watched the video and for how long. Armed with this knowledge, you can quickly identify which prospects you should contact next, with integrated calling, email, SMS, or meeting scheduler functionality.
One of the most painful time-sinks is time spent looking for documents before the meeting. OnePgr Document repository solves this problem by providing a repository of documents and also allowing documents to be uploaded to the meeting page for easy access. Your customers and peers can not only comment on the documents buy use integrated E-Signature functionality to sign them once your have submitted it for their signature.
Share Collateral & Track Interested Prospects
Track Engagements Levels for every slide in your collateral. Find out which documents are driving prospect engagement.
Plan your Moves with Sticky-Board
Sticky boards help you organize your thoughts in a structured way which is easier to create, present and explain. A great way to communitcate effectively when working with your team.
Feeling Constrained by Tools? Use Mind Maps.
Tony Bruzan is credited with inventing Mind Maps based on inspiration from how Albert Eienstein, Leanardo Da Vinci used techniques like Concept Mapping. Great way to present your present your ideas in a structured way. Mind maps offer a great way to use hierarchy to capture your ideas and extend them. Great way to collaborate with your team as well.
Even Bookmarks are going Social.
Use Bookmarks to track websites of your interest. You can set up bookmarks and include them in sharable objects such as Meeting Pages or Team Pages. You can keep tabs on your customer website or competitive products. In future, there will be alerts and tracking capabilities provided.
Meeting Page allows you to quickly sketch your ideas to communicate more effectively. While the drawing editor is basic (advanced version is coming), the key here its integration with the platform because it allows you annotate page documents, creating new images and uploading them to the page, and annotating existing images.
OnePgr places tremendous importance on the speed at which your business moves. Electronic Signatures are a big part of how business will be done whether you are selling products, supporting clients, or executing contracts. OnePgr integrates with the #1 solution for E-Signature: Docusign and makes it seamlessly the part of your flow and customer communication.
Live File Transfer
Live File Transfer is designed to share large files. If you are passing along a large video file to your prospect during the meeting or requesting large zip file or core dump file, live file transfer is the answer. It uses peer-to-peer protocol bypassing any servers to transfer the file.
Every meeting can be recorded by simply clicking the Record button in the meeting toolbar. Once complete, the recording is available as a bookmark on the Meeting Page.
Transcription & Conversation Intelligence
At OnePgr, we recognize that conversations you hold everyday not only require flawless execution but also contain insights to power the next steps and contribute to your organization's knowledge pool. Manually reviewing conversations for meetings, phone, email, etc. is a recipe for disaster for businesses striving to attain competitive advantage.
OnePgr business applications address this need by providing embedded conversational intelligence across every aspect of your business from customer interactions to employee conversations making it a breeze to not only review these interactions but seamlessly present recommendations and findings to those who need it across the organization when they need it.
Templates - Blueprint for Success
We recognize that every business has different needs and processes. As a result, in addition to the out-of-the-box templates, we allow you to create templates so you can easily create Meeting pages, Email messages, Video Messages, among other items to address your specific needs instead of repeatedly creating content manually. Please send email to email@example.com to request Meeting Templates enabled for your account.
OnePgr primary mission is to help you personalize business communication through its video communication and engagement platform. OnePgr Contacts help you quickly communicate with your peers and customers using the interaction type (Video Message, Video Call, Email, Phone, SMS, Document) of your choice. You can import contacts using a CSV files in a specified format or using standard files. OnePgr provides out-of-the-box integration with many contact databases. Please see Import functionality in the Contacts section for further information.
OnePgr is a hub for collaboration where you exchange documents and hold meetings, make phone calls, send videos, among other things. Succeeding in your pursuit of goals requires planning your time, executing actions effectively, and ensuring that you are following through with your daily, weekly, and quarterly goals. OnePgr packs effective reporting framework which allows you to examine your activities to ensure that the time spent by you and your team is in line with the corporate goals. Here, you will find various reporting formats.
Distribution of Activity Types
Timeline View of Activity History
Bar Chart - Activity Types
Phone & SMS
Telephony and texting have been around for a long, long time. While the technology powering these features has changed a little, there has been a dramatic change over time in how we use them. OnePgr provides immersive communication functionality in the context of your business: Accounts, Projects, Tickets, Contacts, etc. You also get the activity history available to you and your team per needs of your business with ability to playback and review the interaction.
Full-featured calling available as part of our solution relieves your other phones of the calling duty.
Integrated Email across all your business interactions.
Note-taking is available when calling contacts.
Meetings are all the rage right now. One-click to invite your contact to a OnePgr Meeting Page.
Why step? Just use integrated SMS to send out the message to your contacts.
Integrated Email & Calendar
Email was invented in 1985 and online calendar was created in 1993. We have come a long way since then. It is easy to dismiss Email and calendaring but they play an pivotal role in our business lives for communication and coordination. One gaping hole in how limiting these tools can be when the information there is to be consumed by your extended team. OnePgr addresses that need by literally team-enabling these tools. For Email, you can easily escalate a message your received into a a shareable page (OnePgr Page), where the entire team can now view the message and act on it.
OnePgr supports integration with Google Gsuite and Microsoft Outlook allowing you to import email messages from Gmail/Outlook and respective calendar items as well. Scheduling meeting/event using your calendar after integration will show the event in your original Gsuite/MS Outlook application.
video-meetings content here
Integrated Email & Calendaring
Email (and the @ sign) was invented in 1971 by Ray Tomlison. We have come a long way since then. It is easy to dismiss Email and online calendaring but they play a critical role in our business lives for communication and coordination: they represent our online identity.
But one gaping hole in how limiting these tools can be when the information there is to be consumed by your extended team. OnePgr addresses that need by literally team-enabling these tools. For Email, you can easily escalate a message your received into a a shareable page (OnePgr Page), where the entire team can now view the message and act on it.
OnePgr supports integration with Google Gsuite and Microsoft Outlook allowing you to import email messages from Gmail/Outlook and respective calendar items as well. Scheduling meeting/event using your calendar after integration will show the event in your original GSuite/MS Outlook application.
Organizations across the board are facing a new reality. Most of your customers today have been wowed by new services allowing them to watch content, get a ride, book lodging, and buy groceries with a few clicks. In doing so, their all too common pain is being increasingly replaced with a smooth experience that offers compelling value. In an era where software is eating the world, using technology to delight your customers may be the only way to create sustainable competitive differentiation. Today, your organization must carefully evaluate each journey your customer embarks on whether it is exploring your offers, seeking information, trying products, purchasing services, or on-boarding your platform, and optimize each journey to create an experience that, regardless of the backend processes and dependencies, delights your customers.
We believe that preserving the context of each interaction, making it readily available to the workers within your organization, and advancing the customer to the next step in his or her journey by leveraging the latest technologies can help your organization create competitive differentiation.
One Platform to power your Customer Interactions
Engage Prospects with Video. Share Screen. Leverage Team. Expertise, Sell with your Team.
Live Chat w/ escalation to Voice, Video, ScreenSharing.
Integrated Video Calling, Screen Sharing, Recording, & Transcription.
Customer Portal with Document Sharing & Video Messaging.
Phone Calls with integrated recording & note-taking.
Built-in SMS & EMail.
OnePgr Website Messaging allows you to offer a rich, personalized live chat experience to your customers. It supports your organization’s need to deliver fast and efficient support to your customers using livechat, audio, SMS, video conferencing and screen sharing in one single solution. Inbound requests can be routed to different channels based on skill-groups, time-based, or geography-based queues. Each interaction can be synced with your organization support automation solution such as Salesforce.com, Zendesk, Wordpress, and Magento.
Website Form for your Site Visitor
Site Visitor Starts the Chat
Agent Engages & requests Screen Sharing
Customer Portal with Document Sharing & Video Messaging.
Agent Console - View of the Session
Agent Console - Screen Share Session
In their role to sense the customer's need and take action proactively, CRM and Ticketing system can only go so far. For every stage of your customer lifecycle and issue at hand, it is best to have a published process which provides guidance to the customer-facing agents on the best course of action.
OnePgr allows you to not only document the steps for each stage and but also helps deliver the information to the customer with its interaction-centric Customer Portal. Each activity in this portal can be tracked and tied back to each user of the customer management.
Higher level object such as Cases or Tickets allow your team to gain key insights into their own historical behavior for each account and each contact and engagement level of the target account. With OnePgr, they can drive conversations forward with confidence using:
Real-time status for Contacts and Accounts
See Contact engagement from Email, Video Messaging, and Document campaigns
Embedded communication to make take the next action from Activity Reports
Share, engage, & get feedback from account team members in context
Hold Video Meetings that are optimized for customer engagement
Review Meeting Recordings with transcription & sentiment analysis & improve their performance
Review meeting recordings with prospect sentiments, key phrases, topics
Management Support & Guidance
OnePgr allows your team to not only eliminate the need to jump from tool to tool for customer communication but it also provides a shared view of the entire information. This allows the entire account to be literally on the same page and rep's manager to have an in-depth visibility into all activities for each account. Using this setup, manager can share specific tips for scenarios such as course of action to help prevent churn, escalation a ticket to engineering, or pulling in team lead into a certain situation.
In addition to account activities and dashboard, OnePgr also provides an overall snapshot of your rep's activities, customer satisfaction level, and churn numbers. This allows the rep and the manager to be on the same page every day and every week. Status is tracked on a weekly basis to help the team review incidents and issues to learn and improve the performance.
Distribution of Activity Types
OnePgr brings native communication and collaboration functionality into your workflow and business processes to eliminate the need to jump from tool-to-tool. As such, OnePgr aggregates information to centralize prospect and rep activity from other apps you are using and pushes it where it is needed. For this, OnePgr has developed native integration with many applications such as:
CRM: Salesforce, HubSpot, PipeDrive,
Meetings: Zoom (In-Progress)
Slack, Microsoft Teams (In-Progress)
Ticketing: ZenDesk, ServiceNow,
In addition, OnePgr is available on Zapier allowing you to automate flow of information from thousands of applications such as:
GitHub, Bitbucket, Gitlab
Learning Management Systems
Task/Project Management such as Asana, Trello, etc.
For a complete list and to see if apps of your interest have integration with Zapier/OnePgr, please click here