Solutions for IT & Customer Success Teams

Organizations across the board are facing a new reality. Most of your customers today have been wowed by new services allowing them to watch content, get a ride, book lodging, and buy groceries with a few clicks. In doing so, their all too common pain is being increasingly replaced with a smooth experience that offers compelling value. In an era where software is eating the world, using technology to delight your customers may be the only way to create sustainable competitive differentiation. Today, your organization must carefully evaluate each journey your customer embarks on whether it is exploring your offers, seeking information, trying products, purchasing services, or on-boarding your platform, and optimize each journey to create an experience that, regardless of the backend processes and dependencies, delights your customers. We believe that preserving the context of each interaction, making it readily available to the workers within your organization, and advancing the customer to the next step in his or her journey by leveraging the latest technologies can help your organization create competitive differentiation.

OnePgr provides functionality that brings together modern communication and collaboration technology such as SMS, voice, online meetings, and document collaboration, to create compelling experiences for your customers.