Today, your customers pick a channel of their choice to reach out to you at an hour that suits their schedule. They are reading and responding to your emails, filing tickets, visiting your website and community, and calling your phone number depending on their need. …With OnePgr, you can centralize the customer communication with a platform that aggregates all your information for one customer or account on one page and lets you communicate more effectively. This approach provides the following benefits:
Below, we show a list of building blocks in the left column and service and support specific apps on the row. You can learn more about each functionality or app by clicking it.
Email (and the @ sign) was invented in 1971 by Ray Tomlison. We have come a long way since then. It is easy to dismiss Email and online calendaring but they play a critical role in our business lives for communication and coordination: they represent our online identity.
But one gaping hole in how limiting these tools can be when the information there is to be consumed by your extended team. OnePgr addresses that need by literally team-enabling these tools. For Email, you can easily escalate a message your received into a a shareable page (OnePgr Page), where the entire team can now view the message and act on it.
Organizations across the board are facing a new reality. Most of your customers today have been wowed by new services allowing them to watch content, get a ride, book lodging, and buy groceries with a few clicks. In doing so, their all too common pain is being increasingly replaced with a smooth experience that offers compelling value. In an era where software is eating the world, using technology to delight your customers may be the only way to create sustainable competitive differentiation. Today, your organization must carefully evaluate each journey your customer embarks on whether it is exploring your offers, seeking information, trying products, purchasing services, or on-boarding your platform, and optimize each journey to create an experience that, regardless of the backend processes and dependencies, delights your customers.
OnePgr Website Messaging allows you to offer a rich, personalized live chat experience to your customers. It supports your organization’s need to deliver fast and efficient support to your customers using livechat, audio, SMS, video conferencing and screen sharing in one single solution. Inbound requests can be routed to different channels based on skill-groups, time-based, or geography-based queues. Each interaction can be synced with your organization support automation solution such as Salesforce.com, Zendesk, Wordpress, and Magento.
